▶About Health Supplements　　　　▶About Cosmetics　　　　▶About Safety

▶About Other Products　       　　　▶About Effectiveness　  　▶About Purchasing

▶About Health Supplements

 What are health supplements?

Currently, there are no specific laws or regulations that clearly define health supplements. However, they are generally considered to be products used for health maintenance, the supplementation of nutrients, and the promotion of overall well-being. Health supplements often come in forms that differ from regular food items, such as capsules or tablets.

When and how much should I take?

Since health supplements are considered food items, there are no strict restrictions on when to take them. However, it is recommended to follow the "suggested usage" instructions on the product's packaging and divide the recommended daily amount into 2-3 servings, ideally after meals. Taking them after meals is thought to be more effective as it aligns with the active digestive processes in the stomach and intestines. Some dietary supplements, particularly those designed for weight management, may recommend taking them 30 minutes to an hour before exercise or bathing. For specific guidance, please feel free to contact us through the inquiry form.

Is it okay to consume products past their expiration date?

Please refrain from doing so. If you have unknowingly consumed a product past its expiration date, we recommend discontinuing its use immediately. In case of any unusual bodily reactions, please seek medical attention promptly.

Can I take it alongside other health supplements?

Since these are food products, there should generally be no issues. However, some combinations of ingredients may not be compatible. If you could provide us with more information about the contents of the health supplements you plan to take together, we can offer specific guidance.

食品なので問題はございませんが、一部相性の悪い組み合わせ成分もございます。一度弊社お問い合わせフォームからお召がる健康食品の内容等お聞かせ下さればご回答させて頂きます。

▶About Cosmetics

What should I do if cosmetics get into my eyes?

Immediately rinse your eyes with water or lukewarm water without rubbing them. If any abnormalities persist, it is recommended to consult a doctor. Please be especially cautious with products containing solid particles, such as scrub agents, to prevent them from getting into your eyes.

My child accidentally ingested cosmetics. What should I do?

If a small amount was ingested, observe the child's condition for a while. If any abnormalities occur, it is advisable to consult a doctor. If a large amount was ingested, seek immediate medical attention. When visiting the doctor, bring the consumed cosmetic product and provide details such as what was ingested, when, how much, and the age, gender, and weight of the person who ingested it. While many cosmetic products use safe ingredients, some, such as hair colorants, hair tonics, and nail polish, may contain potentially hazardous substances. Store cosmetics out of the reach of children and remember to securely close the cap after use.

If I experience skin abnormalities after using cosmetics, what should I do?

Immediately discontinue use and seek medical attention as soon as possible. Additionally, contact your Menard Lady or esthetic therapist. Continuing to use the product may worsen the symptoms.

The package says, "Discontinue use if it does not suit your skin." In what situations should I discontinue use?

This statement refers to situations where skin reactions such as flushing, redness, swelling, itching, irritation, discoloration (white spots, etc.), or darkening occur due to factors like illness or seasonal changes. In such cases, it is essential to discontinue use immediately to prevent the worsening of symptoms.

▶About Safety

Is it safe to consume these products during pregnancy or while breastfeeding?

Nutritional supplements intended for the purpose of providing nutrients are generally safe. However, it is advisable to avoid dietary supplements designed for weight loss during this period. Some weight loss supplements may contain ingredients that stimulate the colon, which can increase the risk of miscarriage or premature birth. Pregnant and breastfeeding mothers require a balanced and sufficient intake of nutrients to support the baby's development and provide nutrient-rich breast milk. Therefore, we do not recommend dieting during pregnancy or breastfeeding.

Is it safe for children to consume these products?

Ideally, it is best to obtain necessary nutrients from regular meals. However, for individuals with an imbalanced diet, especially children, the recommended intake may vary from adults due to different nutritional requirements. Please adjust the intake amount accordingly. Since the recommended intake may differ for each product, it would be appreciated if you could consult us through our inquiry form for specific advice.

Can I take these products along with medication?

Some medications may interact with common foods like milk, tea, natto, or grapefruit, affecting their efficacy or causing adverse reactions. If you are under the guidance of a physician and taking medication, it is essential to consult your doctor regarding potential interactions with specific foods or supplements.

Are there any concerns about residual pesticides?

We conduct thorough investigations during the ingredient selection process to confirm the absence of residual pesticides. Additionally, we have established environmental facilities for residual pesticide testing within our company, where we regularly inspect our products. You can safely consume our products with confidence.

Some products mention "Made in China." Is that safe?

Among the products we sell, some are manufactured in China or contain raw materials imported from China. However, these products use raw materials and undergo quality checks to ensure their safety. There are no quality issues with these products.

▶About Other Products

The color and smell of the product are different from the last time I purchased it. Why is that?

Since we primarily use natural ingredients, the color and smell of our products may vary depending on the harvesting season of the raw materials. If you notice any abnormal changes, please contact us through our inquiry form, and we will conduct a product inspection.

Where are the products manufactured?

The manufacturing location varies for each product. Generally, we produce our products at our in-house factories located in Yabu City, Hyogo Prefecture, Sashiyama City, Hyogo Prefecture, and Kobe City, Hyogo Prefecture. However, there are cases where we entrust the manufacturing to partner companies. Additionally, some products are manufactured overseas. If you would like to know about a specific product, please fill out the product name on our inquiry form, and we will get back to you with the details.

I want to know the caffeine or potassium content in the coffee. Can you provide that information?

The caffeine and potassium content can vary among our products. Since it varies from product to product, please submit the product name through our inquiry form, and we will provide you with the relevant information in our response.

▶About Purchasing

Can you tell me where I can purchase your products?

Please fill out the inquiry form with your nearby address or the specific product you are looking for, and we will respond to you with the relevant information.

A product I have been buying suddenly disappeared from the store. What happened?

It's possible that the store where you used to purchase the product no longer carries it, or the product may have been discontinued. We will investigate this matter for you, so please fill out the product name on the inquiry form and send it to us. We will get back to you with more information.