Support

「We aim to create better products based on customer feedback.」

Receiving inquiries from our customers means that there was information that wasn't conveyed through our product packaging, etc. Our customer support department not only addresses various inquiries but also strives to use their content to improve our future product development.

For Question

Our knowledgeable staff members provide courteous and helpful responses to inquiries.

Instructions for consumption, place of origin, radiation, residual pesticides, and retailers

The Customer Inquiry Office receives various inquiries and consultations. For example, there are inquiries about "how to take the product." When the package indicates "3 tablets a day," customers may ask whether they should take 3 tablets at once or divide them into multiple doses. In such cases, we carefully inquire about the customer's situation and provide guidance accordingly.

Additionally, when we receive inquiries about the product's place of origin, radiation, residual pesticides, etc., we collaborate with our Planning and Development Department and Central Research Laboratory. If necessary, we conduct internal analyses and tests.

Furthermore, we also handle inquiries about retail stores, providing information about the nearest stores, mail-order companies, or online retail websites for our customers.

Specialist-certified staff provide assistance at the counter

The staff members at the Customer Inquiry Office have obtained qualifications as Supplement Management Specialists. This ensures that professionals with specialized knowledge and skills are available to respond to customer inquiries, particularly regarding health supplements.

Furthermore, we also have pharmacists within our company, enabling us to promptly and accurately address cases that require academic expertise.

With the utmost consideration for the health and safety of our customers, our team of experts is committed to providing high-quality service in response to customer inquiries.

Sharing Customer Feedback

Sharing customer feedback with internal departments to improve product quality.

Sharing customer feedback with all internal departments.

The information from customer inquiries and reports received by our Customer Support Department is shared seamlessly across all departments, from top management to individual representatives. We genuinely appreciate our customers' valuable feedback and use it to enhance and improve our products. Your input resonates throughout our organization, driving our continuous efforts to provide better products and services. We are truly grateful for your trust and insights.

At our Customer Support Department, we ensure a well-established system to promptly communicate customer inquiries and reports to relevant personnel across departments, including top management. We highly regard your valuable suggestions and needs, actively incorporating them into our product improvement efforts. Your feedback resonates throughout our entire organization, driving our continuous commitment to providing superior products and services. We sincerely appreciate your trust and input.

The labeling of the expiration date

We originally printed the expiration date on the shrink wrap of our products. However, we received feedback from customers expressing concern that once the shrink wrap was removed for disposal, they couldn't determine the expiration date. In response, we improved our labeling system by directly printing the expiration date on the cap of the product.

As our products primarily consist of health-related ingredients, we believe that various tests and investigations are essential to ensure their quality and safety.

Iron & Calcium Wafers

The Iron & Calcium Wafers, which are also popular among children, received inquiries about "how much is an appropriate amount for children to consume." In response, we have added recommended calcium intake levels for each age group on the back of the packaging.

Wa-kan So Enzyme - Type 6

We received feedback from customers that the tablets were too large and difficult to consume. In response to this, we have reduced the size of each tablet from 400 mg to 300 mg as per their request.